Returns & Exchanges
Your satisfaction is our priority. Learn about our return policy and how we handle collectible exchanges.
Our Return Policy
At Chase the Pop, we understand that collectibles are precious investments. Our return policy is designed to protect both collectors and ensure fair transactions.
Eligible Returns
Significantly different from description, authenticity concerns, or missing parts
Time Frame
Report issues within 24 hours of delivery with photo evidence
Non-Returnable
Buyer's remorse, items in perfect condition, or late reports
Acceptable Returns
Significantly Different
Item substantially different from description or photos
Authenticity Concerns
Suspected counterfeit items (rare occurrence)
Missing Parts
Incomplete items or missing accessories as described
Non-Returnable Items
Change of Mind
Buyer's remorse or simply not liking the item
Perfect Condition Items
Items received exactly as described and in perfect condition
Late Reports
Issues reported after 24-hour window without valid reason
Return Process
Contact Us
Reach out within 24 hours of delivery via our contact form
Provide Evidence
Send clear photos and detailed description of the issue
Assessment
We'll review your case and determine eligibility
Resolution
Approved returns will be processed for replacement or refund
Have a return or exchange request?
Our team is here to help resolve any issues with your collectibles order.